Workplace Savings accounts are easy-access accounts so your money will be in your bank account by the end of the next working day after you request a withdrawal. For example, if you withdraw on Friday, you'll get it by the end of Monday.

During this time, you'll see the withdrawal as 'Pending' on your app. 

If it's been longer than 1 full working day, please raise a ticket with the Customer Support Team and include the below:

1. Your employee ID (on your payslips or your employer can confirm this for you)

2. The Date and Amount for the Workplace Savings withdrawal you're missing

3. The Bank Account and Sort Code numbers that you were expecting these funds to go to