If you've performed a stream to a closed bank account, you'll first need to speak with the bank that runs that closed bank account. 

If that bank has confirmed they've not received your streamed funds, please raise a ticket with the Customer Support Team and include the below: 

1. Your employee ID number (on your payslips or your employer can confirm this for you)

2. The date for the stream you're missing

3. The amount for the stream you’re missing

4. The bank account and sort code numbers that you were expecting these funds to go to

5. The outcome of that bank's investigation 

Do not perform any transactions while your Wagestream app displays an incorrect bank account. Any funds sent to incorrect account details may not be recoverable.

Please ensure that your bank account information is corrected as soon as possible, see How do I change my banking details?