Do not perform any transactions while your Wagestream app displays an incorrect bank account. Any funds sent to incorrect account details may not be recoverable.

For security reasons, Wagestream only pulls information directly from your employer, meaning we cannot update any of your details.

Please ensure that your bank account information is corrected as soon as possible, see How do I change my banking details?

Is payday approaching and your bank account still hasn’t been updated?

If your payday is within 48 hours, please submit a ticket to Customer Support for further investigation. Be sure to include the following for verification:

• Your employee ID number (found on your payslips or obtainable from your employer)
• The correct Account Number and Sort Code 
• Confirmation that you have updated this information with your employer