Issue with Discounts

If you have an issue with a discount you have received through the Wagestream app, please ensure you have read the full T&Cs. These can be found on the brand offer page within the app. Not following the T&Cs may make you ineligible for the discount.

For some offers, clicking the link through to the brand website doesn’t guarantee the offer has worked and has been accepted. You may need to enter the code during checkout. You may need to access specific offer sections of the website. It is your responsibility to ensure the discount has been applied before paying for the goods. If you have further questions, please raise a ticket with our Customer Support team.

Rejected Cashback

We do not get visibility of why cashback may get rejected. This is performed by the retailer where you made your purchase. Common reasons for rejection include:

• The purchase was cancelled or refunded.

• The product wasn't eligible for cashback (this will be outlined in the T&Cs).

• Cookies weren't accepted when prompted so we can't track it.

• Multiple cashback sites were used and the Wagestream app wasn't the last one.

• The purchase was made via the retailer's app rather than via their website so we can't track it.

• Other breaches of T&Cs.

If you have further questions regarding discounts and cashback, please raise a ticket with our Customer Support Team.

NOTE: If there is an issue, this may be related to the brand or the affiliate network. In these cases, we may need to redirect you to them to resolve your issue.

Issue with Goods Purchased

Unfortunately, the Wagestream team are unable to support any questions related to goods purchased.

If you have an issue with the goods or services, you will need to reach out to the supplier of these goods directly.