Your streamable balance is determined by the eligible shifts you've worked during the current pay period. The amount you can access is calculated based on the percentage set by your employer and adjusted by any amount you've already streamed.

If your balance shows £0, it could be due to one of the following reasons:

• You may be viewing the wrong contract or company, see How to switch accounts and contracts in the app

• Your earnings haven't been updated yet, see My shifts/ salary are incorrect

• You're on an arrears pay schedule, with some split streams affecting your balance, see Why has my Stream been split across pay periods?

• You've been off work recently so your employer is reporting absences which will reduce your streaming balance

For a detailed breakdown of your balance, tap the ℹ️ icon at the top of the Track header.