I haven’t received what was on my payslip

Your payslip is issued by your employer, so it won’t reflect any Wagestream activity. This means the amount on your payslip might not match what you receive in your bank account on payday.

To see the full picture, you'll need to check your Salary Statements in the Wagestream app. Just go to the Track page and tap the Salary box to view your Salary History. Each paycheck breakdown includes:

  • Your net earnings from your employer
  • Any reconciliations from previous streams or Gift Card purchases*
  • Any Contributions to your Build Pot*
  • The final amount sent to your bank account

Remember, the Earnings section of the app shows your gross earnings, which doesn’t account for adjustments made by your employer on payday. If your net salary is different than expected, you’ll need to contact your employer. Wagestream only receives your final paycheck and has no insight into payroll processes like taxes, National Insurance, pension contributions, or what specific hours were included in your paycheck.

*Depending on the terms of the partnership between your employer and the Wagestream app, some features may not be available to all users.