My payslip doesn't match the Track earnings

What is the difference between Gross and Net Earnings?

  • Gross Earnings (or gross pay) is the total amount of money you earn before taxes and other deductions, like national insurance, are taken out.

  • Net Earnings are what’s left after these deductions—it’s the amount you actually receive in your paycheck.

What Does This Mean for Wagestream?

On the Track page, you’ll see an estimate of your gross earnings through the current pay period.

Wagestream is a third party that partners with your employer to provide access to a portion of your earnings before payday. We do not have any access to payroll documentation or processes meaning we can’t accurately say what you’ll receive on payday. 

What we can do is provide you with an idea of your gross earnings and give you access to a portion of this before payday.

My payslip doesn't match the app

When you receive your payslip, this will include all your details regarding gross pay, deductions, and net pay.

If your gross earnings in your payslip are different from the Track page, keep in mind:

  • The Wagestream app shows an estimate.

  • Your employer may have adjusted your gross earnings before processing your pay, and we may not see those changes.

  • If you have any questions regarding your payslip, you'll need to reach out to your employer. 

If the net pay doesn’t match what you received in your bank account, note that you won’t see Wagestream activity on your payslip - you’ll need to check your salary statement. See How to view your Salary Statement.