If you've performed a stream and it's been longer than the expected timeframe (see If I choose to stream, how long does it take to reach my bank?), you'll first need to speak with your bank. 

If your bank has confirmed they've not received your streamed funds, please raise a ticket with the Customer Support Team and include the below: 

1. Your employee ID number (on your payslips or your employer can confirm this for you)

2. The date for the stream you're missing

3. The amount for the stream you’re missing

4. The bank account and sort code numbers that you were expecting these funds to go to