If your enrollment is taking longer than expected (see How Long Is the Enrollment Process?), you will need to reach out to your employer and have them check the following:

1. Are your banking details correct?
   Make sure your employer has your correct and valid banking details. If not, you will need to speak with your employer to get them updated.

2. Is your employer sending your banking details to us correctly?
   If there is an issue, your employer can contact us directly to verify the information.

3. Is it less than 3 days before payday?
   If you enrolled within 3 days of payday, your enrollment will not be processed until the business day after payday. This is because your employer has likely already sent BACs payments for your full salary. Stream cannot finalize enrollments during this period since those earnings are already on their way to your bank account.

4. Do you meet the company's eligibility requirements?
   If you do not meet your employer's eligibility criteria, your enrollment will not be processed. For example, if you have recently resigned or gone on leave, it is unlikely that your enrollment will be processed. You will need to speak with your employer to check this directly.