If you’re unable to make a repayment on your loan, please contact our specialist team to discuss your situation. You can contact the specialist support team in a couple of ways:

Wagestream Specialist Repayments Team 

Contact Number: 0203 634 8590 Monday - Friday 8.30am - 5.30pm

Email Address: moneyworries@wagestream.com

Via your In-App Help Center

• Log in to Wagestream

• Go to the Hub page and select “Help”

• Click “Contact” and choose “How to contact the customer support team” option

Important

If we don't receive a repayment by your salary by your repayment due date, we will attempt to take your repayment within 5 working days by Direct Debit. If we cannot collect the repayment due, either from your salary or Direct Debit, we'd ask you to make a manual repayment using our account details that can be found in the app. Our specialist team will also reach out to you to discuss how we can support you..

Missing a repayment can incur fees and have a negative impact on your credit rating which could affect your chances of getting loans, credit and mortgages in the future.