Your streaming balance can change even if you haven’t streamed. This happens because your streaming balance is also based on:

1. Your earnings 

2. Your limits

3. Your pay period

If any of these change, your balance will update automatically. Here’s how it works:

Your Earnings

If your employer adjusts your earnings (removes shifts, reports absences, changes your hourly rate or the number of hours you did), your balance will automatically update. You can check your reported earnings by going to the Track page and tapping on Earnings. 

Your Limits

If your limits are updated by you or your employer, your streaming balance will reflect this change immediately. See Setting up and editing Stream Limits for further details on limits

Your Pay Period

Your balance is based on the earnings your employer reports for the current pay period. If your employer changes the start or end dates, some earnings may no longer be available to stream if they fall outside the updated pay period.

To check for recent changes to your pay period, raise a ticket with the Customer Support Team who can confirm this for you.

Just Been Paid?

Once payday arrives, your pay period shifts to the next cycle. This means that earnings from the previous pay period are no longer available to stream because you’ve already received them in your paycheck.

If you’re on an arrears schedule, any past streams that haven’t been settled yet will carry over. These carried over streams will reduce your streaming balance as they're still due to be settled.