⏸️ Your account may be paused or disabled for a number of different reasons. The most common reasons are explained below:

• You are on sick/ holiday/ maternity/ parental leave.

• Your employer has paused your access.

• We've invalid banking details for you. If you've recently changed your bank, you'll need to check that this account is still compatible for Wagestream, before reaching out to your employer to ensure they've got the right details on file for you. 

• We didn't receive your latest paycheck from your employer so your streaming has been paused until your outstanding streams are settled on your next payday. You'll have received an email letting you know if this is the case. 

• You have left or are leaving the company (or a leave date has been placed on your account by your employer). For more information see What happens when I leave my employer?

• You have previously closed and terminated your account.

• You have a negative or zero accrued holiday balance (only applicable to select companies). For more information see Why has my available balance been reduced due to taking more holiday than I've earned?

If you believe your account has been disabled or paused in error, you will need to reach out to your employer to enquire as to why. We do not have the ability to reactivate your account if initiated by your employer.