If your Stream app is having problems (like freezing or not loading), you might need to clear its cache.

Note: Settings may be different depending on your phone. For more help, contact your phone maker.

Android Users:

1. Open the Settings app on your phone.
2. Select Apps & Notifications
3. Tap See all apps, choose the app, then go to Storage.
4. Select either Clear storage or Clear cache. If "Clear storage" is not there, tap Clear data. Clear cache: This deletes temporary files, so some apps might load slower next time.

Or, try these quicker steps:

1. Press and hold the Stream app icon for about 2 seconds.
2. Select App info from the menu
3. Tap Storage.
4. Choose either CLEAR STORAGE or CLEAR CACHE.

iOS Users:

Not all apps have a clear cache option. The best way is to delete and reinstall the app:

1. Open the Settings app on your phone.
2. Go to General > Storage & iCloud Usage.
3. Choose the Stream app.
4. Delete the app.
5. Reinstall from the App Store.