If your Stream app is having problems (like freezing or not loading), you might need to clear its cache. Note: Settings may be different depending on your phone. For more help, contact your phone maker. Android Users: 1. Open the Settings app on your phone. 2. Select Apps & Notifications. 3. Tap See all apps, choose the app, then go to Storage. 4. Select either Clear storage or Clear cache. If "Clear storage" is not there, tap Clear data. Clear cache: This deletes temporary files, so some apps might load slower next time. Or, try these quicker steps: 1. Press and hold the Stream app icon for about 2 seconds. 2. Select App info from the menu. 3. Tap Storage. 4. Choose either CLEAR STORAGE or CLEAR CACHE. iOS Users: Not all apps have a clear cache option. The best way is to delete and reinstall the app: 1. Open the Settings app on your phone. 2. Go to General > Storage & iCloud Usage. 3. Choose the Stream app. 4. Delete the app. 5. Reinstall from the App Store.