As we continue to update and improve the app, certain features are not compatible with older versions of the iOS and Android operating system (OS). This is because Google and Apple will not allow app updates to be published if they do not meet certain standards. This means updated apps sometimes cannot run on older versions of Android or iOS.

The oldest operating system that the Stream app can run on is as follows:

Android: v5.0

iOS: v11.0

However, running any Android version below 10.0 or iOS version below 13.0 can lead to lower performance, especially as we continue to make updates. So, we strongly recommend you update your operating system if possible.

If you continue to have trouble accessing the app due to an older OS, please raise a ticket with the Customer Support team so we can see how we can help.