If you’ve been locked out of your account, our Support Team will contact you within 48 hours with further instructions to the email we have on file for you. 

To regain access, please reply to that email with the requested information so we can verify your identity. Once we receive your response, our team will unlock your account.

What if I've not received an email? 

Your account hasn't been locked if you haven’t received an email notifying you. Please follow the app instructions and try logging in again.