What is the Arrears Zone?

The Arrears Zone only affects people who are paid after they work (arrears). If you are paid before you work, check out the article How is streaming affected if I'm paid in advance?.

The Arrears Zone is a period when you can access wages from both your last pay period and your current one. This happens because we let you take out money you’ve already earned, even before payday.

During the Arrears Zone, your available balance will include:

  • Wages you earned in the previous pay period but haven’t been paid for yet.
  • Wages you are earning right now in the current pay period.

How do I see this on the app? 

When you're in the Arrears Zone, your balance will show wages from both pay periods. You can see this by tapping the ℹ️ icon in the Track section of the app.

When you stream money in the Arrears Zone, it may use money from:

  • The current pay period,
  • The previous pay period, or
  • Both pay periods.

Sometimes, the Stream may be split between pay periods, depending on how much you’ve earned at the time.

To find out which pay period the money is coming from, you can open the app and go to 'Track' -> 'Streams' -> 'Settlement details'.

You can also check your Salary Statement to see if any streams are being split or carried over to the next pay period.